Excessive loss of air

Check hose connection to the power unit to be sure it is tight.

Check carefully for holes in the air hose.

Check that the control button is not stuck on "soft"

Lubricate the rubber ring on the air outlet port with Vaseline.

Remote control operates but mattress will not inflate or deflate on demand
Ensure there are no bends or crimps in the air hose.
Check that all hose connections are secure.
Be certain you are within 15 feet of the air inflator base unit.

Remote control does not function
Batteries may be low. Check and replace if necessary.
Check your power source — plug in a lamp or radio to make sure outlet has power.